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Terms of Service

Terms of Service

Effective Date: 29 October 2026
Welcome to Nammura Laundry Mall. By accessing our website, https://nammuralaundrymall.in, creating an account, or booking our laundry services, you agree to these Terms of Service.
1. Our Services
Nammura Laundry Mall provides laundry and garment care services, including washing, folding, and other services offered through our website or store.
Our services may include doorstep pickup, cleaning, order tracking, and delivery, subject to service availability.
2. Bookings and Order Confirmation
  • Customers can book laundry services through our website or other supported booking channels.
  • Pickup and delivery are subject to location, staff availability, and scheduling.
  • Customers must provide accurate contact information, pickup addresses, and delivery instructions.
  • Final service charges are determined after the garments have been received, counted, and inspected.
  • Any change to the estimated charges will be communicated for customer confirmation before processing.
3. Pricing and Payments
  • All prices are displayed or communicated in Indian Rupees (INR).
  • Pricing may depend on garment type, quantity, weight, fabric, and the service selected.
  • Any applicable taxes, pickup fees, or delivery charges will be communicated before confirmation.
  • Payments may be made online or through available payment methods at delivery.
  • Customers are responsible for clearing outstanding payments as agreed when confirming an order.
4. Garment Care and Customer Responsibilities
We take reasonable care when handling and cleaning customers' garments.
Customers are requested to:
  • Check garment pockets and remove cash, jewellery, documents, and other personal belongings before pickup.
  • Inform us about existing stains, fabric damage, loose buttons, colour bleeding, delicate materials, or special cleaning requirements.
  • Provide accurate information regarding garments requiring special treatment.
Although we follow appropriate cleaning practices and available garment care instructions, complete removal of all stains cannot be guaranteed.
We are not responsible for pre-existing garment defects or deterioration caused solely by inherent fabric weaknesses or incorrect manufacturer care instructions. This does not exclude responsibility for damage caused by our negligence or deficient service.
5. Pickup and Delivery
  • Pickup and delivery services are available only in supported service areas.
  • Customers should ensure that an authorised person is available to hand over or receive the garments.
  • Estimated delivery timelines may vary based on service type, garment quantity, weather, or operational circumstances.
  • Any significant delay will be communicated where reasonably possible.
For further details, please refer to our Shipping and Delivery Policy.
6. Cancellation and Refunds
Customers may request order cancellation by contacting our support team.
Cancellation eligibility depends on whether the garments have been collected and whether processing has started.
Refunds for cancelled orders, service errors, or other eligible situations are handled according to our Refund and Cancellation Policy and applicable consumer protection laws.
7. Service Complaints and Garment Issues
If customers notice missing garments, incorrect items, cleaning defects, or damage, they should contact us promptly after delivery.
We may request the order number, photographs, and relevant details to investigate the complaint.
Where a service deficiency is confirmed, an appropriate resolution may include re-cleaning, a partial or full refund, or other compensation as required by applicable law.
8. User Accounts
Customers are responsible for maintaining the confidentiality of their account credentials and for providing accurate information.
Account deletion may be requested through the website's Profile section or by contacting customer support, subject to the retention of records required by law.
9. Service Availability
We reserve the right to decline or reschedule services where necessary due to safety concerns, unsupported garment care requirements, service area limitations, or other legitimate operational reasons.
If an accepted prepaid order cannot be fulfilled, the customer will be offered an appropriate refund or other mutually agreed resolution.
10. Changes to These Terms
Nammura Laundry Mall may update these Terms of Service from time to time.
Changes will be published on this website with an updated effective date. Material changes affecting existing bookings will be communicated where appropriate.
11. Applicable Law
These Terms are governed by the laws of India. Nothing in these Terms limits the rights or remedies available to customers under applicable consumer protection laws.
12. Contact Information
Nammura Laundry Mall
Ramegouda Building, KEB Circle, Behind Nalapaka Hotel, Bengaluru Rural, Karnataka – 562114
Phone: +91 9880066026