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Privacy Policy

Privacy Policy

Effective Date: 29 October 2026
At Nammura Laundry Mall, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share information when you visit https://nammuralaundrymall.in or use our laundry booking and delivery services.
1. Information We Collect
We may collect the following information:
  • Personal details: Name, mobile number, email address, and account information.
  • Address details: Pickup and delivery addresses and relevant delivery instructions.
  • Order details: Garment information, selected services, order history, and delivery status.
  • Payment information: Transaction amounts, payment status, payment references, and billing details.
  • Technical information: Device information, browser details, and usage logs where collected by our website or service providers.
  • Customer communications: Enquiries, complaints, feedback, and customer support requests.
2. How We Use Your Information
We use your information to:
  • Register and manage your customer account.
  • Process laundry bookings and service requests.
  • Arrange garment pickup and delivery.
  • Send order confirmations, status updates, and payment notifications.
  • Generate invoices and maintain transaction records.
  • Respond to customer enquiries and complaints.
  • Improve our services, website functionality, and security.
  • Meet applicable legal, accounting, and regulatory obligations.
Marketing communications, where offered, will be sent in accordance with applicable consent and communication requirements.
3. Sharing of Information
We do not sell customers' personal information.
We may share necessary information with:
  • Staff and authorised delivery personnel responsible for fulfilling orders.
  • Technology providers supporting our website, including the Yomo platform.
  • Payment gateway and payment processing service providers.
  • Hosting, messaging, and notification service providers.
  • Government or regulatory authorities where disclosure is legally required.
Such sharing will be limited to legitimate service, operational, or legal purposes.
4. Payment Security
Online payments are processed through supported third-party payment service providers.
We do not require customers to share card PINs, UPI PINs, or banking passwords with our staff.
Customers should use only authorised payment methods displayed or communicated by Nammura Laundry Mall.
5. Data Protection
We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, and misuse.
However, no internet-based system can guarantee absolute security.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, administer accounts, complete transactions, resolve disputes, and comply with applicable laws.
When an account is deleted, personal account information is removed or anonymised as appropriate. Certain transaction records and invoices may be retained where required for accounting, taxation, or legal purposes.
7. Your Privacy Rights
Subject to applicable law, customers may request:
  • Access to information about their personal data.
  • Correction or updating of inaccurate personal information.
  • Deletion of personal information that is no longer required.
  • Withdrawal of consent where processing is based on consent.
  • Assistance with privacy-related complaints.
Customers may contact us using the details provided below.
8. Account Deletion
Customers may request deletion of their account through the Profile section of our website or by emailing nammuralaundrymall@gmail.com.
Ongoing orders or unpaid transactions may need to be completed or settled before account closure.
Information required for legal or accounting purposes may be retained in accordance with applicable law.
9. Cookies and Website Technology
Our website may use essential cookies or similar technologies to maintain login sessions, provide website functionality, and improve user experience.
Where optional analytics or other non-essential tracking technologies are used, we will provide appropriate information and consent choices as required by law.
10. Third-Party Services
Our website may rely on third-party technology, payment, and communication providers.
These providers may process information necessary to deliver their services, subject to applicable contractual and legal safeguards.
11. Children's Privacy
Our services are intended to be booked by adults or persons otherwise legally authorised to use them.
We do not knowingly seek to collect personal information directly from children without appropriate authorisation.
12. Policy Updates
We may update this Privacy Policy to reflect changes in our services, technology, or applicable law.
The updated policy will be published on this website with its effective date.
13. Privacy Complaints and Contact
For privacy questions, data correction, deletion requests, or grievances, please contact:
Nammura Laundry Mall
Ramegouda Building, KEB Circle, Behind Nalapaka Hotel, Bengaluru Rural, Karnataka – 562114
Phone: +91 9880066026