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Refund Policy

Refund and Cancellation Policy

Effective Date: 29 October 2026
At Nammura Laundry Mall, customer satisfaction is important to us. This policy explains the conditions under which customers may cancel orders, request refunds, or report concerns regarding our laundry services.
1. Order Cancellation
Customers may request cancellation by contacting our customer support team.
  • Before pickup: Customers may cancel their booking without service charges if pickup has not taken place.
  • After pickup but before cleaning: Cancellation may be permitted. Any reasonable, previously disclosed pickup or handling charges may apply, subject to applicable law.
  • After cleaning has started: Cancellation may not qualify for a full refund for services already performed. Customers remain entitled to remedies for deficient or unfulfilled services under applicable law.
2. Refund Eligibility
Customers may be eligible for a full or partial refund in circumstances including:
  • Payment was collected but the agreed service was not provided.
  • A duplicate or incorrect payment was made.
  • The order was cancelled before service commencement.
  • A confirmed service deficiency could not be reasonably corrected.
  • An accepted order could not be fulfilled by Nammura Laundry Mall.
Each refund request will be reviewed based on the circumstances and applicable consumer protection laws.
3. Cleaning Quality Complaints
If customers are dissatisfied with the quality of cleaning, they should notify us as soon as reasonably possible, preferably within 48 hours of delivery.
Where a service deficiency is confirmed, we may offer re-cleaning at no additional cost or another appropriate remedy, including a partial or full refund.
Re-cleaning may not be suitable for every garment or fabric.
4. Garment Damage or Loss
Customers should report suspected garment damage, loss, or missing items promptly.
We will review the order details and circumstances before determining an appropriate resolution.
Where Nammura Laundry Mall is responsible for damage or loss, compensation or other remedies will be determined fairly, taking into account the circumstances and applicable law.
This policy does not exclude any statutory consumer rights.
5. Non-Refundable Situations
A refund may not ordinarily be available solely because:
  • A customer changes their mind after the agreed service has been completed satisfactorily.
  • A stain cannot be removed despite reasonable professional cleaning efforts and no service deficiency has occurred.
  • A garment has a pre-existing defect or inherent fabric weakness unrelated to deficient handling.
These conditions do not restrict refunds or remedies required under applicable law.
6. Refund Processing
Once a refund is approved, we will initiate the refund promptly.
For online payments, approved refunds will ordinarily be returned through the original payment method.
For cash or other offline payments, an appropriate refund method will be agreed upon with the customer.
Refunds are generally expected to be completed within 7–10 business days after approval, depending on the payment provider or banking process, unless a shorter period is required by law.
7. How to Request a Refund
Customers can request a refund or report a service issue by contacting us with:
  • Customer name and registered mobile number.
  • Order or invoice number.
  • Reason for the refund request.
  • Photographs or supporting information, where relevant.
We will review the request and communicate the outcome.
8. Customer Support and Complaints
We aim to acknowledge customer complaints within 48 hours and resolve them within one month, in accordance with applicable requirements.
Some complaints may require additional investigation, in which case we will communicate the status to the customer.
9. Contact Information
Nammura Laundry Mall
Ramegouda Building, KEB Circle, Behind Nalapaka Hotel, Bengaluru Rural, Karnataka – 562114
Phone: +91 9880066026