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Account Deletion Policy

Account Deletion Policy

Effective Date: 29 October 2026
At Nammura Laundry Mall, we respect our customers' privacy and provide the option to request deletion of their accounts and associated personal information.
This policy explains how customers can request account deletion, what information will be deleted, and what information may be retained in accordance with applicable laws.
1. How to Request Account Deletion
Customers can request deletion of their Nammura Laundry Mall account using either of the following methods.
Method 1: Through Your Account
  1. Log in to your Nammura Laundry Mall account.
  2. Navigate to the Profile or Account Settings section.
  3. Select the Delete Account option, where available.
  4. Follow the instructions to confirm your deletion request.
Method 2: Through Email
If you cannot access your account or the account deletion option, you can submit a request by emailing:
Subject: Account Deletion Request
Please include your registered mobile number or email address so that we can identify your account.
We may contact you to verify account ownership before processing the request.
2. What Happens After Account Deletion?
Once your account deletion request has been verified and processed:
  • Your customer account will be permanently deactivated and deleted from active systems.
  • Your name, contact information, and saved addresses will be deleted unless retention is legally required.
  • Your saved account preferences and other non-essential personal information will be removed.
  • You will no longer be able to access your account or its order history through the website or mobile application.
  • You may need to create a new account to use our services again.
3. Information That May Be Retained
Certain information may be retained where necessary to comply with applicable legal, financial, or regulatory requirements.
This may include:
  • Invoices and payment transaction records.
  • Tax and accounting records.
  • Records relating to unresolved disputes, refunds, or legal obligations.
Such information will be retained only for the applicable legally required period or another lawful retention period and will be securely deleted or anonymised when no longer required.
4. Pending Orders and Payments
If you have active laundry orders, pending deliveries, outstanding payments, or unresolved refund requests, we may contact you to complete those transactions before finalising account deletion.
We will not retain personal information longer than necessary solely because an account deletion request has been submitted.
5. Account Deletion Processing
We will process verified account deletion requests within the period required by applicable law.
You will receive confirmation through your registered contact details or the email address used to submit your request.
Certain data in securely maintained backups may remain temporarily until the applicable backup retention period expires.
6. Can a Deleted Account Be Recovered?
Once an account has been permanently deleted, it cannot normally be restored.
Customers who wish to use Nammura Laundry Mall services again may register for a new account.
7. Contact Us
For account deletion requests, privacy concerns, or related assistance, please contact:
Nammura Laundry Mall
Ramegouda Building, KEB Circle, Behind Nalapaka Hotel, Bengaluru Rural, Karnataka – 562114
Phone: +91 9880066026
8. Updates to This Policy
We may update this Account Deletion Policy to reflect changes in our services, operational requirements, or applicable laws.
Updates will be published on our website with the revised effective date.