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Shipping & Delivery Policy

Shipping and Delivery Policy

Effective Date: 29 October 2026
Nammura Laundry Mall provides laundry pickup and delivery services to customers in supported service areas.
As our primary business involves garment cleaning services rather than the sale of physical products, this policy covers the collection and return delivery of customers' garments.
1. Service Coverage
Doorstep pickup and delivery are available within selected locations served by Nammura Laundry Mall.
Service availability depends on the customer's address and operational coverage.
Customers may confirm service availability while booking or by contacting customer support.
2. Pickup Scheduling
  • Customers can select an available pickup date and time slot when placing an order.
  • Pickup requests are subject to confirmation and operational availability.
  • Customers should ensure that garments are ready and someone is available during the scheduled pickup.
  • Changes to pickup schedules can be requested through customer support.
3. Delivery Time
Delivery timelines depend on the selected laundry service, number of garments, fabric requirements, and operational conditions.
An estimated delivery date will be communicated during order processing.
Delivery estimates are not guaranteed deadlines unless expressly confirmed as such.
4. Pickup and Delivery Charges
Any applicable pickup or delivery charges will be communicated before the customer confirms the service.
Additional charges will not be imposed without appropriate disclosure and customer acceptance.
5. Delivery Delays
Delivery may occasionally be affected by heavy rainfall, traffic, public holidays, equipment issues, or other circumstances beyond our reasonable control.
We will make reasonable efforts to notify customers of significant delays and arrange an alternative delivery schedule.
6. Unsuccessful Delivery
If a customer is unavailable at the delivery address, we may contact them to arrange another delivery attempt.
Any additional delivery charge, where applicable, will be communicated and agreed upon before being imposed.
7. Order Tracking
Customers may track the status of their laundry orders through the website or supported communication channels.
8. Missing or Incorrect Items
Customers are encouraged to check their garments upon delivery.
If any items are missing, incorrectly delivered, or damaged, customers should notify Nammura Laundry Mall promptly with their order details.
We will investigate and provide an appropriate resolution in accordance with applicable law and our Terms of Service.
9. Contact Information
Nammura Laundry Mall
Ramegouda Building, KEB Circle, Behind Nalapaka Hotel, Bengaluru Rural, Karnataka – 562114
Phone: +91 9880066026